It is possible to change the labels and colours of your rating scale or adjust the number of points in your scale. Read more about these options below.
Adjust the labels and colours of your rating scale
As an admin, you can adjust the labels and colours of your current rating scale. You can adjust these under Organization Settings -> Feedback Settings:
Once you have made and saved your changes, the new labels and/or colours will also reflect on your past reviews.
Change the number of points of your scale
It is possible to change the number of points on your rating scale. Impraise supports rating scales between 1-10, with a minimum of a 2-point scale. It is not possible at this time to have a "zero" on the rating scale.
In order to make sure the rating on the previous scale indicates the intended rating on the new scale, we have to remap previous ratings for your environment on the back-end.
For example, if you want to change from a scale from 1 to 5 to a scale of 1 to 7, the rating 5, which was previously the highest rating, will become 7 and will be overwritten in any previous feedback when 5 was selected.
Changing your rating scale (either the labels or the number of ratings) can have an impact on past feedback and your analytics. If you would like your rating scale to be changed in your Impraise, please discuss it first with your dedicated Customer Success Manager. If you're not sure who that is, reach out to us at Support@impraise.com.