After 3 months of the biggest remote working experiment ever conducted on a global scale, and as infection rates level off, the world is cautiously starting to reopen.

The gradual transition into the new normal is yet another time of immense change that may feel scary to some and exciting to others.

This brings the challenge for HR teams to create transition plans, considering when and how to reopen offices. The best way to find out how your employees are feeling about returning to work - ask them!

This is Part 7 of our Remote Work & COVID-19 Response Series looking at how organizations are planning to transition to the new normal and how Impraise supports you to do so. In case you missed it, last week we discussed increasing your Growth Mindset by Asking for Feedback.

This week we will cover:

  • Benefits of using Pulse surveys
  • 4 Tips on how to run an effective Pulse survey
  • Example Pulse survey questions

Benefits of using Pulse surveys

Back in March, we created the Pulse survey feature in Impraise so your Leadership, People team, and Managers could get actionable insights into your employee’s wellbeing and performance.

This provided employees the chance to voice their state of mind, concerns and contribute to improvements to optimizing remote work, whilst showing Leadership the highest priority areas that need to be addressed.

During Covid-19, the results of the pulse surveys have given valuable input for our leadership meetings. It helps us to understand what we need to do to keep our people motivated and productive.” - Nancy van Dijke, Buyitdirect

Just as the last 3 months have been a rollercoaster ride of challenges, learning, and adapting to remote work, the next period will also see an immense change. Pulse surveys provide employees the outlet to share their thoughts and ideas, so as an organization you can adapt quickly, optimizing for motivation, engagement, and productivity.

4 Tips on how to run an effective Pulse survey

Our 4 tips on how to run an effective Pulse survey are grounded in real-life learnings from our customers using the Pulse survey feature in Impraise since March 2020.

1. Keep it short and sweet

Use a limited number of questions (4 -7 multiple choice/rating scale, 1-2 open questions) so people can complete it quickly.

2. Leave the survey open for 2-3 days

Circumstances are changing very quickly, which requires fast actions from HR and Leadership. This shows decisiveness, care, and agility which will in turn build trust, motivation, and performance.

We always see an initial peak in participation at the beginning and a large peak close to the deadline. By keeping the survey open for only 2-3 days and you will get the insights you need without compromising on participation.

3. Gain leadership buy-in

As you are well aware, leadership buy-in is crucial to any people-related project. Discuss the Pulse survey questions shortly with leadership to make sure you are aligned and that they are aware that the results may require action from them.

4. Over-communicate

Communicate why employees need to participate and what they will get out of it.

As we transition out of a Remote only approach, this is your chance to contribute to what our new normal looks like.

Communicate to managers what is expected from them when the results of the survey are shared.

Discuss insights as a team and come up with actions together.

Reach out to individuals with low(er) scores ASAP. The insights from the survey serve as a conversation starter helping your managers build trust with their team.

Leadership communicates the organization-wide actions that will be taken.
This shows decisiveness, strong leadership, and transparency.

Example questions

We know you are busy so we’ve included example Pulse survey questions. You can use these to gauge how employees are feeling about transitioning back to the office, productivity, and the highest priority areas to address.

See Stage 3 and Stage 4 questions of our COVID-19 Response Pulse survey template:

Download Example Pulse Survey Questions here

Next in our Series

Next in our Remote Work & COVID-19 Response series, we will focus on Alignment through Goal Setting.

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