When you stop using Impraise you may want to keep your data. Read on to learn more about the process for requesting and receiving your data.

Who can request a data export?

Data exports can only be requested by an Impraise admin at your company. If you are not an admin and want to request an export of your personal Impraise data, please reach out to your HR team to start the process below.

How do I request a data export?

  1. Send an email to our Support Team (support@impraise.com) containing the following information and including your Customer Success Manager:

    • Company Name

    • What are you requesting? Data export for the whole company or an individual?

    • What date do you want the data to be exported? If ending your partnership with Impraise, it is suggested to use the last date of your contract. This will ensure that all data throughout your usage of Impraise will be captured in the export.

  2. Support will potentially ask some follow-up questions to clarify your request.

  3. If the export request is connected to the end of your partnership, you will be asked to complete an Offboarding Agreement which will be prepared and sent by your Customer Success Manager.

  4. Once the double-signed Offboarding Agreement is received, the support team will transfer your request to the Development team.

  5. The Development team will accept or deny your request in accordance with our GDPR Policy. Once the request is accepted, you will receive the date export within 30 days.

  6. The Support Team will confirm if your request has been accepted as well as the deadline for when you can expect to receive your export.

What is the format of the data export?

Important note: be aware that any anonymous feedback in the data extract will become non-anonymous in the data extract.

When the export is finalized you will receive it via email from the Support Team. It will be a series of links to CSV files that can be downloaded.

See here for an overview of what each file will contain. Each row is a CSV file (for example access_policies) and each indented row beneath the title are the columns they contain.

Did this answer your question?